FREQUENTLY ASK QUESTIONS

 

How do Seller delivery the item?

For delivery within Malaysia, we ship on next business day once confirmation of payment has been received if applicable. Shipment will be using Pos Daftar or PosLaju services. We will provide you with a tracking number of the shipment to your email. Shipment of items will take within 3-14 working days to arrive depending on your shipping method. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.

 

How do i make my payment?

We only accept payment through bank transactions such as online bank transfer. We also accept credit card payment which are Visa and Mastercard. If your preferred payment method is not specified, please contact us for further information. MolPay - Affiliate Banks Include: Maybank2u, CIMB Clicks, Alliance Bank, Ambank, Hong Leong Bank, RHB, MEPS Affiliate Banks.

 

How do i make purchase?

In order to purchase on our website, you are required to complete the membership process and submit to us. Your order is an offer to purchase our goods based on the terms and conditions. Once your order has been placed, we will sent our an email to confirm your order. After payment is made, we will begin processing your order.

 

How do i cancel order?

You are not allowed to cancel order once payment has been made.

 

How do i return policy?

All item(s) are checked carefully for defects prior to shipping out to our customers. If however, there are defects or damages occurred while in transit, we will exchange the defect or damaged item(s) without charge provided you returned it back to us within 7 days as of the RECEIVED DATE. It is your responsibility to ensure that item(s) are returned in the same condition when you received it. The cost of shipping back to us however are to be borne by you. If you have received an incorrect item, please notify us as soon as possible. Please return the item(s) to us within 7 days after receiving the package. We will replace or refund you the incorrect item. Any cost of shipping back will be borne by us.

 

Product Information

We have taken great effort to ensure that product information such as specifications, prices and images in our website are as accurate as possible. However, these information are to be used as references only. Prices and availability of products are subject to change without prior notice. We take no responsibility for any misrepresentation due to errors or omissions however communicated. Images, description and representations of product may differ from the actual product.